Delivery and Returns
Shipping and Delivery Times
Orders will be dispatched on the same day on orders placed before 2pm UK time or the next working day if later.
Standard Delivery (Free)
2-3 working days
Next Day Delivery (£3.99)
Place your order before 2pm to ensure your order will arrive the next working day (excluding Saturdays) before 1pm.
Saturday Delivery (£5.99)
Order before 2pm on Friday and you will receive your order before 1pm Saturday
International Delivery (£3.99)
3-5 Working days
In the unlikely event that you don't receive your order within the expected time frame, please email us at firstname.lastname@example.org and we will resolve this issue for you.
21 Day Love it or Return it Policy
We would like you to be happy with your purchases, so if you decide you would like to return any items for any reason you are welcome to do so within 21 days from the date of purchase. Please note, refunds excludes delivery costs.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To make a return, please send your item enclosed with the original delivery note to:
Bags of Siam
Centre 23032, Courier Point
13 Freelam Park, Wareham Road
Dorset, BH16 6FH
We are not liable for any loss of packages on your returns so we recommend sending via recorded delivery.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval of your refund. Your refund will then be processed, and a credit will automatically be applied to your credit card or original method of payment. You will then receive the refund within 3-5 working days.
We accept exchanges for products equal to the same value. We also have 21 day exchange policy. The condition of the product sent for exchange must be unused in the same condition as you received it. If you would like to make an exchange, please email us at email@example.com.